The Facility Attendant plays an essential role in the daily functioning of the various Competitive Sports Facilities, including the Main Campus Fields, Westside Courts, the Rec SportsPlex, Tully Gym, Harkins Turf Field, and the Speicher Tennis Courts. It is the role of the Facility Attendant to serve as a frontline interaction for patrons to ensure safety, provide customer service, assist members, and manage risks of day-to-day operations. This position acts as a role model for all staff and serves as a liaison to enforce all polices and procedures of Campus Recreation.
Applications are currently closed. Check back for details on future hiring dates.
Responsibilities Include
- Manage facility access at the Competitive Sports Facilities
- Sign in participants for Intramural games, verifying identity with FSUCard
- Provide exceptional customer service and troubleshoot any general questions regarding programming and facility usage
- Provide assistance to participants in all Competitive Sports Facilities
- Enforce all policies of the Rec SportsPlex, Main Campus Fields, Westside Courts, Tully Gymnasium, Harkins Turf Field, and Speicher Tennis Center
- Routinely clean, organize, and maintain equipment
- Conduct opening and closing procedures appropriately
- Serve as a first responder or second responder during all non-life-threatening and life-threatening emergencies
- Provide support during all opening/closing and weather emergency procedures
- Oversee the distribution of rental items at the Main Campus Fields, Westside Courts, and Rec SportsPlex
- Manage the washing, circulation, and distribution of Intramural Sports apparel, including officials’ shirts, pennies, and rental shorts
- Report potential risk management concerns, damages, and other maintenance issues
- Replace sanitation wipes, paper towels, sanitizer bags, and soap bags
- Maintain clean facilities and empty trash cans
- Support Facility Supervisor in answering phone calls at the Main Campus Fields
- Navigate the FSU website to answer any questions regarding Campus Recreation
- Must be able to lift 45lbs without reasonable accommodations
- Communicate any problem participants, facility issues, and other pertinent issues at Competitive Sports Facilities to the supervisory staff
- Participate in discussion at staff meetings
- Other duties as assigned
Qualifications
- Demonstrate the willingness and ability to learn
- Display exceptionally good communication skills
- Display a high level of professionalism in dealing with customers and co-workers
- Be able to make sound decisions
- Be flexible and be able to work well with others
- Ability to work between 10-15 hours per week; available for On-Call and All-Call weekends
- Must hold current CPR/First-Aid certifications; Opportunity for certification process provided by the department once hired.
Core Competencies Gained by Position
- Personal & Professional Qualities
- Problem Solving – Basic
- Develop organizational efficiency by formulating, planning, and implementing appropriate solutions to complex or unprecedented problems.
- Adaptability – Basic
- Anticipate change and make significant or long term adaptations in organization in response to the needs of the situation.
- Evaluate alternatives, and respond quickly and effectively to unexpected and rapidly changing conditions.
- Legal Liability & Risk Management Qualities
- Risk Management – Basic
- Perform and document facility and equipment safety inspections in the area of responsibility.
- Crisis Management – Basic
- Recognize crisis situations and implement appropriate emergency action plans (EAPs) such as providing first aid, CPR, AED, crowd management and facility evacuation.
- Document an incident or accident objectively and free of conjecture, and collect statements from those involved as well as any witnesses.
- Risk Management – Basic
- Human Resources Management Qualities
- Customer Service – Intermediate
- Demonstrate appropriate interpersonal interactions for situation: smile, eye contact, listening and timely response.
- Show employees and customer’s empathy, respect and consideration.
- Makes oneself available to the customer to address issues, as appropriate.
- Conflict Resolution – Basic
- Provide accurate information such as policies and procedures to prevent conflict or concern.
- Technology Applications – Basic
- Demonstrate proficiency with commonly used software such as word processing, spreadsheets, social media, web based-software, project management software, presentation software, calendaring software, and create account settings.
- Customer Service – Intermediate
- Facility Management, Planning & Design Qualities
- Policies and Procedures – Basic
- Describe and enforce departmental and institutional policies and procedures specific to facilities and explain the rationale behind the policies and procedures.
- Facility Operations and Management – Basic
- Facilitate execution of daily operations such as opening/closing buildings and rooms, setting up areas with equipment appropriate for activities, facility maintenance and housekeeping.
- Policies and Procedures – Basic
- Problem Solving – Basic